Returns and Refunds Policy

 Thank you for shopping at Brazilian Leaves.

If you are not entirely satisfied with your purchase, we're here to help.

If you change your mind for any reason on any full priced item you’ve purchase from us, we will issue you with a credit note for the value of the item(s) you are returning. Change of mind includes instances where a style didn’t suit you, did not fit you how you wanted or expected it to, and any reason other than where our returns team assess an item as faulty.

Full-priced items are eligible for return for refund to the original form of payment within 14 days of being received. SALE items are not eligible for return and are considered to be final sale. We are unable to process exchanges for international orders at this time. Please note that all international taxes and duties are non-refundable.Our products can be returned within 14 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

At this moment MASKS are not eligible for return for refund due COVID-19.

Your return will only be accepted if:

  • Your return is received by us within 14 days of purchase;
  • The returned item is in its original sellable condition ie. it is unworn, unwashed, unmarked, damaged and has all tags attached;
  • The item does not have any fake tan, makeup or deodorant marks on it, even if only tried on;
  • Bikini bottoms still have the removable adhesive pad sticked;
  • You have the receipt or proof of purchase
  • Submitted a returns request through https://brazilianleaves.returnscenter.com 
  • Products that do not meet these criteria will not be considered for return.
  • Products hand embroidered it’s NOT refundable

To  contact us:

Send the product with original packing and the receipt or proof of purchase and the returns slip, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

Brazilian Leaves: 7/60A Heyington Place, Toorak, Melbourne, VIC Australia 3142

 


 

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable. 

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Brazilian Leaves. 

We are unable to process exchanges for international orders at this time. Please note that all international taxes and duties are non-refundable.


 

Damaged items

If you received a damaged product, please notify us immediately for assistance.

 


 

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

 


 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: store@brazilianleaves.com.au
  • By visiting this page on our website: www.brazilianleaves.com/return
You have successfully subscribed!