Complementary express shipping in Australia for order over $100.
Standard $10 flat rate for all other purchases.
"Please note that orders may be delayed in being processed by 1-2 business days due to adjusted schedules related to COVID-19. As a result, we are temporarily unable to offer expedited shipping options during checkout. Please be assured our team is working to process and ship your order to you as quickly as possible".
In an effort to get your order to you as quickly as possible, we fulfill orders immediately upon receipt. Therefore, we are unable to cancel orders or make any changes to an order once it has been placed.
All orders received before 2pm are shipped the same day.
Orders received after 2pm will be shipped the next business day.
We endeavour to make sure that all products listed on our website are in stock. If an item you order is not available or we are unable to fulfil your order you will be notified within 2 business days to arrange an agreeable alternative item or a refund.
Due to COVID-19;
- Complementary express shipping for orders over $100.
- For orders less than $100, a flat fee of $10 applies.
- Orders over $75 free standard shipping.
- Orders less than $75, a flat fee of $5 applies.
- Mask orders less than $100, a flat fee of of $3.80 applies.
Express shipping $30 max weight 20kg
Standard shipping $20 max weight 20kg
Every International package is tracked and requires your signature upon receipt.
Due to the differences in international law, Brazilian Leaves cannot predict customs charges, customs charges and taxes are the responsibility of the customer.
How do I track my package?
All packages include a tracking. When your order has shipped, you will receive a confirmation email including your tracking number. Please make sure the email address you enter is correct.
If you'd like to follow the progress of your order head to the Australia Post website here.
Enter your tracking number and you can see your parcel in transit.
If your package is verified as lost or damaged in transit by the shipping company (Australia Post), we will work with you to replace the item at a discount to be determined at our discretion. If the tracking information lists the item as delivered correctly, it is the customer's responsibility to care for the package.
How long does delivery take?
Please note that orders may be delayed in being processed by 1-2 business days due to adjusted schedules related to COVID-19. As a result, we are temporarily unable to offer expedited shipping options during checkout. Please be assured our team is working to process and ship your order to you as quickly as possible.
- Domestic order: All domestic order are sent by Australia Postal Service.
- Standard: 3-6 working days + for Metro (Country + 2 to 3 days)
- Express 1-3 working days for Metro (Country + 2 to 3 days)
- NZ order: All NZ order are sent by Australia Post Registered International Postal Service, the delivery time frame is around 8-14 days and if you would like to track your order please contact Australia post or NZ post for more detail.
- International order: All international order are sent by Australia Post Registered International Postal Service, the delivery time frame is around 8-14 days and if you would like to track your order please contact Australia post or your country post for more detail.
What Countries do you deliver to?
We deliver to most countries worldwide.
If you’d like to know what countries we ship to, head to the Australia Post website here.
Do you deliver to work address or PO Box address?
Yes, we can deliver to work address or a PO Box address.
Will your website logo and name be displayed on the packaging?
No, we will not include or print our logo or name (Brazilian Leaves Australia) on the packaging, it will be a plain packaging.
In order to protect our customers, Brazilian Leaves monitors for potential credit card fraud and identity theft. We reserve the right to request additional information to verify the customer's identity. In cases where the order may be fraudulent, the package will not be shipped until the billing information has been successfully verified. Illegal and fraudulent orders are subject to legal action.
Returns and Refunds Policy
Thank you for shopping at Brazilian Leaves.
If you are not entirely satisfied with your purchase, we're here to help.
If you change your mind for any reason on any full priced item you’ve purchase from us, we will issue you with a credit note for the value of the item(s) you are returning. Change of mind includes instances where a style didn’t suit you, did not fit you how you wanted or expected it to, and any reason other than where our returns team assess an item as faulty.
Full-priced items are eligible for return for refund to the original form of payment within 14 days of being received. SALE items are not eligible for return and are considered to be final sale. We are unable to process exchanges for international orders at this time. Please note that all international taxes and duties are non-refundable.Our products can be returned within 14 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
At this moment MASKS are not eligible for return for refund due COVID-19.
Our products can be returned within 14 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
Your return will only be accepted if:
- Your return is received by us within 14 days of purchase;
- The returned item is in its original sellable condition ie. it is unworn, unwashed, unmarked, damaged and has all tags attached;
- The item does not have any fake tan, makeup or deodorant marks on it, even if only tried on;
- Bikini bottoms still have the removable adhesive pad sticked;
- You have the receipt or proof of purchase
- Submitted a returns request through Returns Submission
Products that do not meet these criteria will not be considered for return.
Products hand embroidered are NOT refundable
To contact us:
By email: email@example.com
Send the product with original packing and the receipt or proof of purchase and the returns slip, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
Brazilian Leaves: 7/60A Heyington Place, Toorak, Melbourne, VIC Australia 3142
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Brazilian Leaves.
We are unable to process exchanges for international orders at this time. Please note that all international taxes and duties are non-refundable.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: firstname.lastname@example.org
Visit our returns page: Returns Information